Goldenwest Solutions Inc, doing business as Rescue Solutions Services (“we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website rescuesolutionspro.com and use our water damage restoration services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you fill out a contact form or request a quote. This includes:
- Contact Data: Name, email address, and physical address.
- Phone Number: If you choose to provide it (providing a phone number is optional and not a requirement to use our website).
2. Cookie & Tracking Practices
We use cookies, pixels, and similar tracking technologies to analyze website traffic and improve your experience on rescuesolutionspro.com.
- Functional Cookies: Necessary for our contact forms to function properly.
- Analytics: We use tools to understand how visitors interact with our site.
- Your Choices: You can manage or disable cookies through your browser settings. We recognize the Global Privacy Control (GPC) signal for automatic opt-out of non-essential tracking.
3. How We Use Your Information
We use your information to provide restoration quotes, respond to inquiries, and manage your service account. We may send service-related and promotional text messages only to those who have explicitly opted in.
4. SMS Messaging & Consent
If you provide your phone number, you may opt-in to receive SMS text messages from Rescue Solutions Services regarding your service requests or restoration projects.
- Opt-In: Consent is collected via our web forms. Providing your number is not a condition of purchase.
- Opt-Out: You can cancel the SMS service at any time by texting “STOP.”
- Help: Text “HELP” for assistance or email info@rescuesolutionspro.com.
5. Third-Party Sharing (SMS Compliance)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for the service providers specifically used to deliver our SMS communications.
6. Data Security and Handling
Goldenwest Solutions Inc takes the security of your personal information seriously.
- Protection Measures: We implement industry-standard safeguards, including encryption (SSL/HTTPS), to protect your information from unauthorized access.
- Limited Access: Access to your data is strictly limited to authorized personnel.
- No Data Sales: We do not sell, rent, or lease your personal information to third parties.
- Retention: We only retain your personal information for as long as necessary to fulfill service requests or comply with California legal record-keeping requirements.
7. California Privacy Rights (CCPA/CPRA)
As a Chula Vista, California-based business, we comply with the latest CCPA/CPRA regulations. California residents have the following rights:
- Right to Know: Request disclosure of the personal information we collect.
- Right to Delete: Request the deletion of your personal information.
- Right to Correct: Request that we correct any inaccurate personal information.
- Right to Limit: Direct us to limit the use of “Sensitive Personal Information.”
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Rescue Solutions Services
Email: info@rescuesolutionspro.com
Phone: 619-304-6668
Chula Vista, CA 91911